Unknown topology
Access and dependencies are scattered.
Network support · Barcelona
We take on existing networks and maintain routers, switches, Wi‑Fi, VLANs and critical dependencies within an agreed perimeter.
Initial guidance via WhatsApp. Scope and price are confirmed before work starts.
Warning signs
Support starts by recovering technical control.
Access and dependencies are scattered.
Symptoms return without root-cause analysis, until they interrupt a payment.
Hidden dependencies appear.
Configurations must be rebuilt.
ISP, POS and CCTV blame one another.
Technical scope
The perimeter is the agreed connectivity services.
Cause, correction and next steps.
Access, inventory, map and risks.
Configuration, firmware and coverage.
Gateways, switches, APs and links.
SSIDs, VLANs, rules and ports.
History, backups and diagrams.
Verifiable design
Every case has impact, priority, owner and evidence.
01
Request
02
Check
03
Isolate cause
04
Correct
05
Validate
06
Record and back up
Terms depend on contract; 24×7 only by express agreement.
Process
Agree sites, equipment and exclusions.
Validate credentials and third parties.
Record equipment and backups.
Prioritise urgent issues.
Correct continuity risks.
Handle changes and document.
Handover
Connected services
Yes, after an onboarding phase.
Only when expressly agreed.
Not as a standard service.
Yes, diagnosis or stabilisation.
With the business type, area, floors and main problem we can recommend a sensible next step.